Shipping and Handling

Domestic (Pakistan Only)

 

All of the domestic orders are confirmed by call before being dispatched. Once the order is confirmed, it will be dispatched the same day or by 4 PM on a business day!

Note: We will not ship any new or current orders to any customer who have refused to accept Cash on Delivery parcels at the time of delivery in the past until 100% Prepayment have been received.



Orders processing usually takes 1 - 2 days and 2 - 3 days for its delivery!

Orders are not processed on Friday and Sunday!

1. General

Subject to stock availability. We try to maintain accurate stock counts on our website but from time to time there may be a stock discrepancy and we will not be able to fulfill all your items at the time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the back ordered item or if you would prefer for us to process a refund.

2. Change Of Delivery Address

For a change of delivery address requests, we are able to change the address at any time before the order has been dispatched.

3. P.O. Box Shipping

Fiona will not ship to P.O. box addresses using postal services. We are unable to offer couriers services to these locations.

4. Military Address Shipping

We are not able to ship to military addresses. We are unable to offer this service using courier services.

5. Delivery Time Exceeded

If the delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation

6. Tracking Notifications

Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.

7. Parcels Damaged In Transit

If you find a parcel is damaged in transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with the next steps. 
We will process a refund or replacement as soon as the courier has completed their investigation into the claim.
 For all customer service inquiries, please phone us at 0300-0293466.

 

 

International Shipping Policy 

 

All Shipping charges for international will be calculated at checkout. Delivery timeline for international orders is 8 - 15 working days.

Cash on Delivery(COD) on International orders is not available. International orders will only be shipped after pre-payment verification is done.

All International Orders can not be returned, refunded or exchanged.

Tracking number will be provided after the order has been dispatched, for any delivery instructions kindly mention in the 'Order Notes' or directly contact us on (+92) 300 0293466.

All customs and VAT charges will be paid by the customers for all international orders, where applicable. (Further, we would like to inform our international customers that cross-border deliveries are subject to opening and inspection by customs authorities).

If the Parcel is on hold by the Customs department of the shipping country, the customer is liable to provide all relevant and required documentation to the authorities. Fiona is not liable to refund the amount for non-clearance of the Parcel.